I offer free shipping worldwide!
You must sign for your pack and there is a tracking number that can track your pack. Each country can track International mail differently so once the pack leaves Italy it varies how much information on your shipment will be available. Usually you can see when it enters into your country and if a delivery attempt has been made and delivery confirmation. It appears that the US has added detailed tracking info all the way to delivery after having removed that info for several years.
Everything is sent out as a gift so there are no custom duties to worry about
Exact delivery time CANNOT be guaranteed, once I drop off at the Italian Post the package is no longer in my possession so if the post is taking longer than expected please be mindful of this fact)
All packages are sent through Italian Post first class; the tracking number on package will show when the package was shipped but usually does not appear again until delivered (there are exceptions as the US, UK and most of Europe show full tracing info); I cannot locate your package if it is taking longer than expected!!
When a package is delayed it is often b/c it is held up in customs for some reason; please understand this does happen on occasion (not often however) but when it does please understand this is beyond my control.
Terms and conditions:
All orders can be cancelled until the physical production process has started. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the production process has started, it can no longer be cancelled.
Understandably, personalized items cannot be accepted for returns unless it is defective. However, your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- you receive the wrong item.
- the item has a defect or a mistake was made. You will need to email me photos of the defect or mistake.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- you changed your mind, the gift recipient doesn’t like the color, etc…
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.
I sometimes use clients photos as examples of my work as you can see on my home page and product pages. If you do NOT want me to use your photo in an example, please let me know and I will be sure to not use it.
Account Information and Payments:
Your user account information is safe with me! I never share your email with anyone.
MORE IMPORTANTLY, you payment information is never accessed by my website. Payments are processed by the most trusted and secure payment systems out there, either PayPal or Stripe, depending on your choice. My website is fully encrypted for my clients security and privacy.
Buy with confidence, I’ve got you covered!
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.
Via Risorgimento 36
53042 Chianciano Terme, SI